Privacy Policy

We may collect the following types of personal information:

• Contact details: Name, email address, phone number, and postal address.
• Reservation details: Date, time, party size, dietary requirements, and special requests.
• Event enquiry details: Event type, guest count, budget, preferences, and any other information you provide in enquiry forms.
• Payment information: Credit card or payment details processed securely through our third-party payment providers. We do not store your full payment details.
• Website usage data: IP address, browser type, pages visited, and time spent on our website, collected via cookies and analytics tools.
• Marketing preferences: Your email subscription preferences and communication history.

We use the information we collect to:

• Process and manage your reservations and event bookings.
• Communicate with you about your booking, enquiry, or event.
• Send you marketing communications (only with your consent), including newsletters, event announcements, and special offers.
• Improve our website, services, and customer experience.
• Comply with legal obligations and resolve disputes.
• Ensure the safety and security of our venue and guests.

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers: Third-party platforms that help us operate our business, such as our reservation system (Toast), payment processors, email marketing tools, and website analytics providers. These providers only access your data as needed to perform their services.
• Legal requirements: Where required by law, regulation, or legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data. This may include:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors use our website (e.g., Google Analytics).
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Reservation and event records are typically retained for up to 7 years for accounting and legal purposes.

Marketing data is retained until you unsubscribe or request deletion.

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your personal information (subject to legal obligations).
• Opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

We take reasonable steps to protect your personal information from unauthorised access, use, modification, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites (e.g., Facebook, Instagram, Google Maps, Toast reservation system). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Business: Aranya Acres (ABN 11 658 879 497)

Email: [email protected]

Phone: 0481 911 122

Address: Aranya Acres, 810 Norton Rd, Wamboin NSW 2620, Australia